Terms of service

Last Updated: August 18, 2026

Welcome to ORVENALI.

These Terms of Service (“Terms”) govern your access to and use of Orvenali.com, including purchases made through our online store.

ORVENALI is operated by MOON BOAT LLC.

By accessing our website, placing an order, or otherwise using our services, you agree to these Terms and the policies referenced below, subject to rights that cannot be waived under applicable law.

Key Store Terms at a Glance

Website: Orvenali.com

Legal Business: MOON BOAT LLC

Brand: ORVENALI

Primary Market: United States

Order Processing: 1–2 business days

Estimated U.S. Transit: 3–5 business days

U.S. Shipping: $6.99 for eligible orders under $50; free standard shipping for eligible orders of $50 or more

Return Window: 45 days from delivery

Approved Return Shipping: Paid by ORVENALI

Restocking Fee: $6.99 for eligible standard non-defect returns

Defective / Damaged / Incorrect Items: No restocking fee for approved claims

Refund Processing: Within 1 business day after an eligible return is received, inspected, and approved

Direct Exchanges: Not currently offered

International Shipping: Available to eligible destinations shown at checkout

Customer Support: support@orvenali.com

The summaries above are provided for convenience. The detailed provisions below and our applicable store policies govern each subject.

1. About ORVENALI

ORVENALI is an online retail brand operated by:

MOON BOAT LLC

Business Address:
182 Gold Finch Cir
Camdenton, MO 65020-2902
United States

Email: support@orvenali.com

Our online store is powered by Shopify.

2. Eligibility

By using our website or placing an order, you represent that you have the legal capacity to enter into the applicable transaction or are acting with appropriate authorization.

You may not use ORVENALI.com for unlawful or fraudulent purposes.

3. Products

ORVENALI focuses on furniture and everyday home-living products.

Our assortment may include:

Living-room furniture
Side and accent furniture
Storage furniture
Shelving
Entryway furniture
Workspace furniture
Home organization products
Related everyday home essentials

Products may be added, updated, or discontinued from time to time.

4. Product Information

We make reasonable efforts to provide accurate and useful product information.

Depending on the product, this may include:

Dimensions
Materials
Colors
Features
Assembly requirements
Intended use
Package contents
Other relevant specifications

Customers should review the applicable product page before completing a purchase.

5. Product Dimensions

Furniture dimensions are particularly important when purchasing online.

Customers should review the dimensions shown on the product page and measure the intended placement area before ordering.

For larger products, we recommend also measuring:

Doorways
Hallways
Stairways
Elevators
Entry points

ORVENALI is not responsible for a customer's failure to measure the intended space; however, an otherwise eligible product that does not fit may still qualify for a standard return under our Return & Refund Policy.

6. Product Images and Colors

We make reasonable efforts to represent products accurately.

However, actual appearance may vary slightly because of factors such as:

Screen settings
Display brightness
Photography lighting
Natural material variation
Manufacturing tolerances

Decorative objects shown in lifestyle images are not included unless the applicable product page specifically states that they are included.

7. Assembly

Some ORVENALI products may require assembly.

Where assembly is required, customers should follow the applicable instructions.

We recommend inspecting components before and during assembly.

If you discover:

Shipping damage
A suspected defect
An incorrect component
Missing hardware
Missing components

please contact us before continuing assembly where reasonably possible.

Assembly does not automatically eliminate a legitimate defect or shipping-damage claim.

8. Pricing

Product prices are displayed on ORVENALI.com and during checkout.

Prices may change from time to time.

A price change generally does not affect a successfully placed order except in circumstances involving a material pricing or listing error, subject to applicable law.

Applicable shipping costs, taxes, and other charges will be displayed during checkout before the order is submitted.

9. Pricing or Listing Errors

Although we make reasonable efforts to maintain accurate information, occasional errors may occur.

These may include:

Incorrect pricing
Incorrect specifications
Inventory errors
Typographical errors
Technical display errors

If a material error affects an order, we may contact the customer before fulfillment.

If an affected order must be cancelled, any applicable amount already collected for the cancelled product or order will be refunded to the original payment method.

Nothing in this section limits mandatory consumer rights.

10. Product Availability

Products are subject to availability.

Adding a product to a shopping cart does not necessarily reserve inventory.

In uncommon situations, inventory availability may change after an order is submitted.

If we cannot fulfill an ordered product, we may contact the customer regarding available options or cancel the affected item and issue the applicable refund.

11. Placing an Order

When you submit an order through ORVENALI.com, you are requesting to purchase the selected products according to the information displayed during checkout.

Please review before submitting your order:

Products
Quantities
Variants
Shipping address
Shipping method
Applicable charges
Final order total

Customers are responsible for providing accurate order information.

12. Order Acceptance

Receiving an automated order confirmation does not necessarily mean that an order has completed every fulfillment or fraud-prevention review.

We may decline or cancel an order where reasonably necessary, including situations involving:

Payment authorization failure
Suspected fraud
Material pricing errors
Product unavailability
Invalid or unsupported delivery information
Applicable legal restrictions

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.

13. Payment

Available payment methods are displayed during checkout.

Because payment options may change, the payment methods actually shown during checkout represent the methods currently available for the applicable transaction.

Payments are processed through Shopify's checkout infrastructure and applicable payment providers.

Customers should not send complete payment-card numbers, security codes, or payment-account passwords to ORVENALI through ordinary email or our Contact Form.

14. Taxes

Applicable sales taxes or other transaction taxes, where required, may be calculated during checkout based on the order and destination.

Customers can review the applicable order total before completing payment.

International import duties and import taxes are handled according to our Shipping Policy.

15. U.S. Shipping

The United States is ORVENALI's primary market.

Our standard U.S. order processing time is:

1–2 business days

Our estimated standard U.S. carrier transit time is:

3–5 business days

A typical U.S. order may therefore take approximately 4–7 business days from order placement.

These are estimates rather than guaranteed delivery dates.

16. U.S. Shipping Charges

For eligible U.S. orders:

Under $50 USD: $6.99 standard shipping

$50 USD or more: FREE standard shipping

The applicable shipping charge will be displayed before checkout is completed.

Please review our Shipping Policy for complete shipping terms.

17. Alaska and Hawaii

ORVENALI currently supports eligible shipments to:

Alaska

and

Hawaii

Available shipping options, charges, and estimated delivery times may differ from those for the contiguous United States.

Applicable information will be displayed during checkout where available.

18. P.O. Boxes and APO/FPO

ORVENALI currently does not ship to P.O. Boxes.

We currently do not ship to APO/FPO addresses.

Customers should provide an eligible physical delivery address.

19. Furniture and Oversized Shipping

Some furniture products may require larger packaging or multiple cartons.

As a result:

One order may have multiple tracking numbers
Packages may arrive separately
Different cartons may arrive on different days

Unless specifically stated otherwise on the product page or during checkout, standard delivery does not automatically include:

Furniture assembly
In-home installation
Room-of-choice placement
Wall mounting
Removal of existing furniture

Complete information is provided in our Shipping Policy.

20. International Shipping

ORVENALI offers international shipping to eligible destinations available during checkout.

These may include eligible destinations in:

Canada
United Kingdom
Europe
Australia
New Zealand
Other supported destinations

International shipping availability depends on the destination, product, and available carrier service.

21. International Shipping Charges

International shipping charges are calculated during checkout.

Customers can review the applicable shipping cost before completing payment.

International delivery estimates vary by destination and are described in our Shipping Policy.

22. International Duties and Import Taxes

Under our current international shipping program, ORVENALI is responsible for applicable import duties and import taxes for eligible international orders as described in our Shipping Policy.

If a customer unexpectedly receives a request for an applicable import duty or import tax relating to an eligible ORVENALI shipment, the customer should contact us before making payment where reasonably possible.

23. Delivery Estimates

All shipping and delivery timeframes stated on ORVENALI.com are estimates unless expressly identified as guaranteed.

Delivery may occasionally be affected by:

Severe weather
Carrier disruptions
Customs processing
Peak shipping periods
Transportation interruptions
Local delivery conditions
Events outside our reasonable control

A delay does not automatically mean a shipment has been lost.

24. Shipping Addresses

Customers are responsible for providing complete and accurate delivery information.

If an address error is discovered before shipment, contact: support@orvenali.com

as soon as possible.

We will make reasonable efforts to assist, but changes cannot be guaranteed after fulfillment begins.

25. Order Cancellation

Customers may request cancellation before shipment where cancellation remains operationally possible.

Contact: support@orvenali.com

as soon as possible.

Once an order has shipped, it can no longer be cancelled through our standard cancellation process.

Eligible products may instead be returned after delivery according to our Return & Refund Policy.

26. 45-Day Returns

Eligible products may be returned within:

45 days from the date of delivery.

Standard return eligibility is governed by our Return & Refund Policy.

For approved returns, ORVENALI pays the authorized return shipping cost.

27. Restocking Fee

A $6.99 restocking fee applies to eligible standard returns made for non-defect reasons.

Examples may include:

Change of mind
Product no longer wanted
Incorrect size or color selected
Product does not fit the intended space

The applicable fee is deducted from the approved refund.

28. No Restocking Fee for Eligible Merchant-Responsibility Issues

The $6.99 restocking fee does not apply to approved claims involving:

Verified product defects
Shipping damage
An incorrect product sent by ORVENALI
A verified missing product
Missing required components
Another verified fulfillment error attributable to ORVENALI

Complete requirements are described in our Return & Refund Policy.

29. Return Condition

Standard non-defect returns generally must:

Be requested within the return period
Be unused or substantially unused
Be in original condition
Be free from customer-caused damage
Include applicable parts and accessories
Be returned in original packaging where reasonably possible

Products materially damaged through misuse, improper assembly, or unauthorized modification may not qualify for a standard return.

30. Refunds

Approved refunds are issued to the original payment method.

Once an eligible return has been received, inspected, and approved, ORVENALI processes the applicable refund within:

1 business day

The applicable bank, card issuer, or payment provider may require additional time to post the refund.

31. Exchanges

ORVENALI currently does not offer direct exchanges.

Customers who want a different product, model, size, or color may return an eligible original product according to our Return & Refund Policy and place a separate order.

32. Final Sale

ORVENALI currently does not maintain a general Final Sale category.

If a future product is subject to a special return condition, that condition must be clearly disclosed before purchase and will apply only where permitted by applicable law.

33. Customer Accounts

Where customer-account functionality is available, customers are responsible for maintaining the confidentiality of their account credentials.

You should notify us where assistance is required concerning suspected unauthorized activity affecting an ORVENALI order or customer account.

34. Reviews and Customer Content

Where ORVENALI allows reviews, photographs, comments, or other customer-submitted content, submissions should:

Reflect genuine experiences
Be relevant
Not contain unlawful material
Not infringe third-party rights
Not contain malicious software
Not unnecessarily disclose sensitive personal information

We may moderate content where reasonably necessary for legal, security, relevance, or integrity purposes.

We do not require customers to submit only positive reviews.

35. Intellectual Property

Unless otherwise indicated, original content on ORVENALI.com—including applicable branding, logos, website text, graphics, photography, and other original materials—is owned by or licensed to MOON BOAT LLC.

Website access does not transfer ownership of intellectual property to visitors.

Unauthorized commercial copying, distribution, or exploitation of protected content is prohibited except where permitted by applicable law.

36. Acceptable Use

You may not use ORVENALI.com to:

Commit fraud
Violate applicable law
Attempt unauthorized system access
Introduce malicious code
Interfere with website security
Abuse checkout or promotional systems
Abuse return or refund processes
Infringe intellectual-property rights
Unlawfully collect information about others

We may take reasonable steps to protect our website, customers, and business against abusive or unlawful activity.

37. Third-Party Services

ORVENALI relies on third-party services to operate portions of our business.

These may include providers involved in:

Ecommerce
Payment processing
Shipping
Fulfillment
Analytics
Advertising measurement
Security
Fraud prevention

Those providers may operate under their own applicable terms and privacy practices.

38. Third-Party Links

Our website may contain links to third-party websites.

Once you leave ORVENALI.com, the destination website's terms and privacy practices may apply.

A third-party link does not necessarily mean that ORVENALI controls or endorses all content available through that website.

39. Website Availability

We aim to maintain reliable access to ORVENALI.com but cannot guarantee uninterrupted availability.

Temporary interruptions may occur because of:

Maintenance
Technical issues
Security measures
Network interruptions
Third-party service interruptions
Circumstances outside our reasonable control

40. Consumer Rights

Nothing in these Terms is intended to exclude, restrict, or waive consumer rights that cannot legally be excluded.

Customers in certain U.S. states or international jurisdictions may have mandatory consumer protections that apply to their purchase.

Where mandatory law provides greater rights than these Terms, the applicable mandatory legal requirement will control to the extent required.

41. Disclaimer

We aim to provide accurate product and website information.

Except for warranties, guarantees, or remedies that cannot legally be excluded, we do not make additional guarantees beyond those expressly stated on the applicable product page, in our policies, or required by applicable law.

42. Limitation of Liability

To the maximum extent permitted by applicable law, MOON BOAT LLC and ORVENALI will not be liable for indirect, incidental, special, or consequential losses arising solely from website use where such liability may lawfully be limited.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

This section does not eliminate mandatory consumer rights, valid return rights, or remedies required by applicable law.

43. Governing Law

These Terms are governed by applicable laws of the State of Missouri and the United States, without improperly restricting mandatory consumer protections that may apply based on a customer's location.

For international customers, mandatory consumer rights available under applicable local law are not waived merely because these Terms refer to Missouri law.