Terms of service

These Terms of Service govern access to and use of ORVENALI, including purchases made through our online store.

ORVENALI is operated by MOON BOAT LLC.

By using this website or placing an order, you agree to these Terms of Service and the policies linked below.

Website Use

Please use this website only for lawful personal shopping, account management, order support, and access to store information.

By placing an order, you confirm that you have the legal authority to complete the transaction and that the information submitted during checkout is accurate.

Products

We provide product titles, descriptions, images, colors, prices, dimensions, features, and assembly information on each product page.

Please review the product information before placing an order.

Screen settings and lighting affect how colors appear. Product dimensions and specifications shown on the product page determine the product details for the order.

Prices and Payments

All prices are displayed in United States dollars unless another currency is displayed during checkout.

The final order total is shown before payment and includes the product price, shipping charge, applicable taxes, and discounts.

Payment terms and accepted payment methods are provided in the Payment Policy.

Orders

An order is accepted after payment authorization and order confirmation.

Please provide accurate contact, billing, and shipping information during checkout.

ORVENALI cancels or refuses orders involving:

  • Failed payment authorization

  • Fraudulent activity

  • Incorrect customer information

  • Incorrect pricing

  • Inventory errors

  • Violation of these Terms of Service

When an accepted order is cancelled by ORVENALI, the payment is returned to the original payment method.

Shipping

Shipping locations, charges, processing time, delivery time, carrier information, tracking, and fulfillment details are provided in the Shipping Policy.

Returns, Refunds, and Exchanges

Return eligibility, return labels, return shipping costs, refund amounts, refund timing, and exchange terms are provided in the Return & Refund Policy.

Order Changes and Cancellations

Please contact customer service before the order ships to request a change or cancellation.

After shipment, customer service will request an interception from FedEx. When FedEx cannot intercept the shipment, please receive the package and complete a free return under the Return & Refund Policy.

Prohibited Activities

Please do not:

  • Use the website for unlawful or fraudulent activity

  • Submit false information

  • Interfere with website security or operation

  • Introduce malicious code

  • Attempt unauthorized access to accounts or systems

  • Copy or distribute protected website content without authorization

  • Use automated tools to disrupt or overload the website

  • Violate intellectual property rights

  • Place orders for unauthorized resale or fraudulent purposes

Intellectual Property

The ORVENALI name, website design, text, graphics, product presentation, and original website content are owned by or licensed to MOON BOAT LLC.

Website content is provided for personal shopping and informational use.

Please do not reproduce, distribute, modify, publish, or commercially use protected content without written authorization.

Third-Party Services

Our store uses third-party services for ecommerce, payment processing, fulfillment, delivery, messaging, security, and product-feed management.

These services include Shopify, Google, payment providers, Square1 Distribution & Logistics, FedEx, and Messaging.

Each third-party service operates under its own terms and privacy practices.

Privacy and Cookies

Personal information is handled according to the Privacy Policy.

Cookie use and customer choices are explained in the Cookie Policy.

Website Availability and Errors

We correct website, product, inventory, and pricing errors after they are identified.

When an error affects an order, we contact the customer to correct or cancel the order. A cancelled order is refunded to the original payment method.

Limitation of Liability

To the extent permitted by law, MOON BOAT LLC is not responsible for indirect, incidental, or consequential losses arising from website use or a purchase.

This limitation does not restrict customer rights that cannot be excluded under applicable law.

Governing Law

These Terms of Service are governed by the laws of the State of Missouri and applicable United States federal law.

Mandatory consumer rights provided by applicable law remain in effect.

Changes to These Terms

Changes to these Terms of Service are published on this page.

Continued website use after publication constitutes acceptance of the revised Terms of Service.

Contact Information

For questions about these Terms of Service, please contact:

Legal Business Name: MOON BOAT LLC
Brand: ORVENALI
Business Address: 182 Gold Finch Cir, Camdenton, MO 65020-2902, United States
Email: support@orvenali.com
Phone: +1 (682) 205-5548
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time(CT)
Response Time: Within 1 business day