Ordering
How do I know that my order was placed successfully?
A confirmation email is sent to the email address entered during checkout after payment authorization and order confirmation.
Please contact customer service when the confirmation email is not received.
Can I change or cancel an order?
Please contact customer service before the order ships to request a change or cancellation.
After shipment, customer service will request an interception from FedEx. When FedEx cannot intercept the shipment, please receive the package and complete a free return.
Products
What products does ORVENALI sell?
ORVENALI sells furniture and home organization products, including side tables, storage furniture, shelving, entryway furniture, compact workspace furniture, and organization products.
How do I confirm that a product fits my space?
Please review the dimensions shown on the product page and measure the intended placement area, doorways, hallways, stairways, and elevators before ordering.
Do products require assembly?
Assembly information is provided on each product page. Products that require assembly include the required hardware and instructions.
Shipping
Where does ORVENALI ship?
We ship to physical addresses within the 48 contiguous United States.
We do not ship to Alaska, Hawaii, U.S. territories, P.O. Boxes, APO addresses, FPO addresses, DPO addresses, or international destinations.
How much does shipping cost?
Orders under $50 USD have a $6.99 shipping charge.
Orders of $50 USD or more receive free shipping.
How long does delivery take?
Order processing takes 1–2 business days. FedEx transit takes 3–5 business days. Total delivery time is 4–7 business days.
Complete shipping information is provided in the Shipping Policy.
Will I receive tracking information?
A shipping confirmation containing the FedEx tracking number is sent after the order ships.
Returns and Refunds
What is the return period?
Products need to be returned within 30 calendar days after delivery.
What product conditions are accepted?
We accept defective and non-defective products in new, opened, or lightly used condition.
Who pays for return shipping?
ORVENALI pays the return shipping cost for approved returns.
A prepaid FedEx return label is included inside the package.
Is there a restocking fee?
No. We do not charge a restocking fee.
Is the original shipping charge refunded?
Yes. An approved refund includes the product price, applicable taxes, and the original $6.99 shipping charge when it was paid.
When will I receive my refund?
After the returned product is received, checked, and approved, the refund is returned to the original payment method within 7 calendar days.
Do you accept exchanges?
Yes. Customers can exchange a returned product for any product currently available and in stock.
ORVENALI pays the approved return and replacement shipping costs. Price differences are collected or refunded before the replacement order is completed.
Complete terms are provided in the Return & Refund Policy.
What should I do if a product arrives damaged, defective, incorrect, or incomplete?
Please contact customer service with the order number, a description of the issue, and clear photographs of the product and packaging.
Payments
What payment methods are accepted?
We accept:
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Visa
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Mastercard
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American Express
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Diners Club
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Discover
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PayPal Wallet
Payment information is provided in the Payment Policy.
Privacy
How can I manage my privacy choices?
Customers can use the Cookie Preferences and Your Privacy Choices options displayed by Shopify.
Personal information practices are explained in the Privacy Policy.
Contact Information
Legal Business Name: MOON BOAT LLC
Brand: ORVENALI
Business Address: 182 Gold Finch Cir, Camdenton, MO 65020-2902, United States
Email: support@orvenali.com
Phone: +1 (682) 205-5548
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time(CT)
Response Time: Within 1 business day