Last Updated: August 18, 2026

Welcome to the ORVENALI FAQ.

Here you'll find answers to common questions about ordering, shipping, furniture assembly, returns, refunds, and customer support.

If you need help with an existing order, contact us at support@orvenali.com.

Ordering

How do I know if my order was successfully placed?

After completing checkout, you should receive an order confirmation using the email address provided with your order.

Please review the confirmation carefully to make sure your order and delivery information are correct.

If you believe you placed an order but did not receive confirmation, contact us at support@orvenali.com.

Can I change my order after placing it?

If your order has not entered fulfillment or shipped, contact us as soon as possible.

We will make reasonable efforts to help with an eligible change, but changes cannot be guaranteed once processing has begun.

Once an order has shipped, we generally cannot modify the products included in the shipment.

Can I cancel my order?

Yes. An eligible order may be cancelled before it ships.

Please contact: support@orvenali.com

as soon as possible.

Once the order has shipped, it can no longer be cancelled through our standard cancellation process. After delivery, eligible products may be returned according to our Return & Refund Policy.

Products & Furniture

What types of products does ORVENALI sell?

ORVENALI focuses on Modern Furniture & Everyday Living.

Our assortment may include:

• Side and accent tables
• Storage furniture
• Shelving
• Entryway furniture
• Workspace furniture
• Home organization products
• Everyday home essentials

Our selection may change as new products are introduced.

How do I know whether a piece of furniture will fit my space?

Please review the dimensions listed on the applicable product page before ordering.

For furniture, we also recommend measuring:

• The intended placement area
• Doorways
• Hallways
• Stairways
• Elevators
• Other access points

This is particularly important for larger products.

Will the product color look exactly the same as it does on my screen?

We make reasonable efforts to represent product colors accurately.

However, appearance may vary slightly because of screen settings, lighting, photography conditions, natural material variations, and manufacturing tolerances.

Please use the product description, color name, dimensions, and specifications together when making your selection.

Are decorative items shown in product photos included?

Only items specifically identified as included in the applicable product description are part of the purchase.

Decorative objects such as plants, books, lamps, computers, cushions, or other accessories may be used to demonstrate scale or styling and are not included unless the product page expressly says otherwise.

Does ORVENALI furniture require assembly?

Some products require assembly, while others may arrive partially or fully assembled.

Please check the applicable product page for available assembly information.

When assembly is required, follow the provided instructions and check the components before beginning.

What should I do if hardware or a component is missing?

Please contact us at: support@orvenali.com

Include your order number and identify the missing component.

After verification, we may arrange to send an eligible missing component at no additional charge, or provide another appropriate resolution.

U.S. Shipping

Where does ORVENALI ship from?

Applicable orders are processed through our U.S. fulfillment operations in Camdenton, Missouri.

Our fulfillment location is separate from our designated returns location.

Please do not send returns to our fulfillment location unless our customer service team specifically instructs you to do so.

How long does U.S. delivery take?

Our standard processing time is:

1–2 business days

Estimated U.S. carrier transit time is:

3–5 business days

This means a typical U.S. order may take approximately:

4–7 business days from order placement

These are estimates rather than guaranteed delivery dates.

How much is U.S. shipping?

For eligible U.S. orders:

Orders under $50 USD: $6.99 standard shipping

Orders of $50 USD or more: FREE standard shipping

Applicable shipping charges are shown before you complete checkout.

Do you ship to Alaska and Hawaii?

Yes.

ORVENALI currently supports eligible deliveries to both Alaska and Hawaii.

Available shipping rates and estimated delivery times may differ from the contiguous United States and will be displayed at checkout where applicable.

Do you ship to P.O. Boxes?

No.

We currently require an eligible physical street address for delivery.

Do you ship to APO/FPO addresses?

No.

ORVENALI currently does not support APO/FPO delivery.

International Shipping

Does ORVENALI ship internationally?

Yes.

Although the United States is our primary market, we offer shipping to eligible international destinations available through checkout.

These currently include eligible destinations in:

• Canada
• United Kingdom
• Europe
• Australia
• New Zealand
• Other supported international destinations

If your destination is available at checkout and an applicable shipping option is displayed, you can place an eligible order.

How long does international shipping take?

Estimated carrier transit times after our standard 1–2 business day processing period are generally:

International delivery may occasionally take longer because of customs processing, carrier delays, weather, or local delivery conditions.

How much does international shipping cost?

International shipping is calculated at checkout.

The applicable charge may depend on the destination, package size, weight, products ordered, and available delivery service.

You will be able to review the shipping charge before completing payment.

Who pays international duties and import taxes?

For eligible international orders covered by our international shipping program, ORVENALI is responsible for applicable import duties and import taxes, as described in our Shipping Policy.

If you unexpectedly receive a request for an applicable import duty or import tax relating to an eligible ORVENALI shipment, contact us at support@orvenali.com before making payment where reasonably possible.

Tracking & Delivery

Will I receive tracking information?

When tracking becomes available for an eligible shipment, you may receive a shipping confirmation containing the applicable tracking information.

Please allow reasonable time after shipment for carrier tracking systems to update.

Why isn't my tracking information updating?

Tracking may occasionally take time to update after a shipping label is created or while a package moves between carrier facilities.

If tracking has not updated for an unusual period, contact us and we can review the available shipment information.

What if my package appears to be lost?

Contact: support@orvenali.com

and provide your order number and tracking information.

We will review the shipment information and, where appropriate, work with the carrier to investigate.

After the circumstances are verified, we will provide an appropriate resolution.

What if tracking says “Delivered,” but I cannot find the package?

First, we recommend checking:

• Around the delivery location
• With other household members
• With your building reception or property manager, if applicable
• The carrier's available delivery information

If you still cannot locate the package, contact us so we can review the available shipment information.

Damaged, Defective & Incorrect Orders

What should I do if my furniture arrives damaged?

Keep the product and packaging and contact: support@orvenali.com

Please include:

• Your order number
• A description of the damage
• Clear photographs of the damaged area
• Photographs of the shipping packaging when available

We will review the issue and provide an appropriate resolution for an eligible claim.

An approved shipping-damage claim is not subject to the $6.99 restocking fee.

What if the product is defective?

Contact us with your order number, a description of the issue, and photographs or other reasonable information where helpful.

If the issue is verified as an eligible product defect, we will provide an appropriate remedy.

Approved defect claims are not subject to the restocking fee.

What if ORVENALI sends me the wrong item?

Contact us and provide your order number together with a photograph of the item and product label where reasonably available.

Once verified, we will provide appropriate instructions.

You will not be charged a restocking fee for a verified incorrect-item claim.

Returns

What is ORVENALI's return period?

Eligible products may be returned within 45 days from the date of delivery.

Standard returns generally require the product to be:

• Unused
• In its original condition
• Free from customer-caused damage
• Complete with applicable parts and accessories
• In the original packaging where reasonably possible

Please review our full Return & Refund Policy before returning a product.

Do I need to contact ORVENALI before returning something?

Yes.

Please email: support@orvenali.com

before sending a return.

We will review your request and provide the applicable return instructions.

Do not independently send a product to one of our business or fulfillment addresses.

Who pays return shipping?

For returns approved under our policy, ORVENALI covers the authorized return shipping cost using the return method or instructions we provide.

Is there a restocking fee?

A $6.99 restocking fee applies to eligible standard returns for non-defect reasons, such as an ordinary change-of-mind return.

The fee does not apply to approved claims involving:

• Product defects
• Shipping damage
• An incorrect product sent by ORVENALI
• A verified missing item or required component
• Another error attributable to ORVENALI

Can I return assembled furniture?

Eligibility depends on the condition of the product and the reason for the return.

Products that have been substantially used, modified, or damaged after delivery are generally not eligible for a standard change-of-mind return.

However, assembly does not automatically eliminate a legitimate defect claim.

If an assembled product has a suspected defect, contact us so we can review the circumstances.

Where do returns go?

Our designated return location is:

ORVENALI Returns
76 Chestnut Ave, Suite 103
Camdenton, MO 65020
United States

However, please contact us before sending a return.

We will provide the applicable return instructions for your order.

Refunds & Exchanges

How will I receive my refund?

Approved refunds are issued to the original payment method used for the order.

How long does a refund take?

Once an eligible return has been received, reviewed, and approved, ORVENALI processes the applicable refund within:

1 business day

After we process the refund, your bank, card issuer, or payment provider may require additional time for the funds to appear in your account.

Do you offer exchanges?

ORVENALI currently does not offer direct exchanges.

If you would like a different color, model, or product, you can return an eligible original item according to our Return & Refund Policy and place a separate order for the new item.

Do you have Final Sale products?

ORVENALI currently does not maintain a general Final Sale category.

Applicable products remain subject to the eligibility requirements of our Return & Refund Policy unless another condition is clearly disclosed before purchase and permitted by applicable law.

Payments

What payment methods do you accept?

The payment methods currently available for your order are displayed directly at Shopify Checkout.

Because available payment methods may vary by customer, device, country, or store configuration, the checkout page is the current source for available payment options.

This also means we do not need a separate Payment Policy simply to maintain a static list of card or wallet brands.

What currency will I be charged in?

The applicable currency and order total are displayed before you complete checkout.

International customers should review the currency and final amount shown during checkout before submitting an order.

Your financial institution may separately apply its own currency-conversion terms where applicable.

Customer Support

How can I contact ORVENALI?

The primary way to reach our customer service team is by email:

support@orvenali.com

We do not currently provide a customer-service telephone number.

What are your customer service hours?

Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)

We aim to respond to customer inquiries within 1 business day.

Messages received outside business hours will be reviewed during the next applicable business period.

Still Need Help?

If you cannot find the answer you need, contact us:

ORVENALI
Operated by MOON BOAT LLC

Email: support@orvenali.com

Business Address:
182 Gold Finch Cir
Camdenton, MO 65020-2902
United States

Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)