Shipping policy

Last Updated: August 18, 2026

Thank you for shopping with ORVENALI.

This Shipping Policy explains our order processing times, shipping rates, estimated delivery times, supported destinations, international shipping terms, and other important delivery information.

ORVENALI is operated by MOON BOAT LLC.

Shipping at a Glance

United States

Primary Market: United States

Order Processing: 1–2 business days

Estimated Carrier Transit: 3–5 business days

Typical Estimated Total Delivery Time: Approximately 4–7 business days from order placement

Shipping Carrier: FedEx

Orders under $50 USD: $6.99 standard shipping

Orders $50 USD or more: FREE standard shipping

Alaska: Yes

Hawaii: Yes

P.O. Boxes: Not supported

APO/FPO: Not supported

International

International Shipping: Available to eligible destinations

Processing Time: 1–2 business days

Shipping Cost: Calculated at checkout

Carrier: FedEx or another applicable service displayed at checkout

Import Duties & Taxes: ORVENALI is responsible for applicable import duties and import taxes for eligible international orders under our current international shipping program.

Available shipping options, charges, and destination eligibility are displayed during checkout.

1. Our Primary Market

The United States is ORVENALI's primary market.

We ship eligible orders throughout supported U.S. destinations, including:

The contiguous United States
Alaska
Hawaii

We also offer international shipping to eligible destinations available through checkout.

2. Where Orders Are Processed

Applicable U.S. orders are processed through our fulfillment operations located at:

ORVENALI Fulfillment
124 Opportunity Rd
Camdenton, MO 65020
United States

This location is used for applicable order fulfillment and shipping operations.

Please do not send returns to this address unless our customer service team specifically instructs you to do so.

Returns are handled according to our Return & Refund Policy.

3. Order Processing Time

Our standard order processing time is:

1–2 business days

Processing time refers to the time required to prepare an order for shipment before it is transferred to the carrier.

Processing may include:

Order verification
Payment confirmation
Inventory allocation
Product preparation
Packaging
Shipping-label preparation
Carrier handoff

Business days are generally Monday through Friday, excluding applicable U.S. federal holidays.

4. Order Cutoff Time

Our standard order cutoff time is:

6:00 PM Eastern Time (ET)

Orders placed after the cutoff time may begin processing on the next business day.

Orders placed on weekends or applicable U.S. federal holidays generally begin processing on the next business day.

The cutoff time affects when order processing begins and does not guarantee same-day shipment.

5. U.S. Shipping Rates

Our standard U.S. shipping rates are:

Order Subtotal	Standard Shipping
Under $50 USD	$6.99
$50 USD or more	FREE

The free-shipping threshold is based on the eligible merchandise subtotal after applicable discounts and before taxes unless otherwise displayed during checkout.

Any applicable shipping charge will be shown before the customer completes the order.

6. Estimated U.S. Delivery Time

After the standard 1–2 business day processing period, estimated carrier transit time for standard eligible U.S. orders is generally:

3–5 business days

Therefore, a typical U.S. order may take approximately:

4–7 business days from order placement

This is an estimated timeframe, not a guaranteed delivery date.

7. Shipping Carrier

ORVENALI currently uses FedEx for applicable shipments.

Depending on the product, destination, service availability, package characteristics, or operational requirements, another appropriate carrier or delivery service may occasionally be used where necessary.

Where tracking is available, customers will receive the applicable shipment information.

8. Alaska and Hawaii

Yes, we currently ship eligible orders to:

Alaska

and

Hawaii

Delivery times and available shipping services may differ from those for the contiguous United States.

Any applicable shipping charge or available service will be displayed during checkout.

9. P.O. Boxes

ORVENALI currently does not ship to P.O. Boxes.

Please provide a valid physical street address during checkout.

This is particularly important for furniture and larger products that require carrier delivery to a physical address.

10. APO/FPO Addresses

ORVENALI currently does not support APO/FPO delivery.

Orders must be placed using an eligible supported delivery address.

11. Furniture & Oversized Products

Some furniture products are larger or heavier than ordinary parcel shipments.

Depending on the product, shipping may require:

Larger packaging
Multiple cartons
Additional carrier handling
Separate tracking numbers
Different delivery handling from smaller products

Any product-specific delivery information available to us will be displayed on the applicable product page or during checkout where appropriate.

12. Multi-Package Orders

Some furniture or multi-component products may ship in more than one package.

For example, different cartons may contain:

Furniture panels
Frames
Hardware
Shelves
Cushions
Other components

Separate packages may:

Have different tracking numbers
Leave the fulfillment location at different times
Arrive on different days

Receiving one package does not necessarily mean that another package in the same order is missing.

Please review all available tracking information before reporting a missing component or package.

13. Assembly Is Not Included Unless Stated

Unless specifically stated on the applicable product page or during checkout, standard delivery does not include furniture assembly.

Customers are responsible for following the assembly instructions supplied with products that require assembly.

If a product arrives with damaged, defective, incorrect, or missing components, please contact us before continuing assembly where reasonably possible.

14. Room-of-Choice or Installation Service

Unless specifically offered and displayed during checkout, standard ORVENALI shipping does not include:

In-home assembly
Furniture installation
Room-of-choice placement
Wall mounting
Removal of existing furniture
Removal of packaging after delivery

Customers should review product and checkout information before placing an order if a particular delivery service is important to them.

15. Delivery Appointments

Standard parcel shipments generally do not require a scheduled delivery appointment.

Certain oversized shipments may be handled differently depending on the carrier and destination.

If a carrier requires an appointment or additional delivery coordination for a particular shipment, the carrier or ORVENALI may contact the customer using the contact information provided with the order.

We do not promise scheduled delivery unless that service is specifically offered for the applicable order.

16. Tracking Information

When tracking becomes available, customers may receive a shipping confirmation containing the applicable tracking information.

Please allow reasonable time after shipment for the carrier's tracking system to update.

A tracking number may be created before the carrier completes its first physical scan of the package.

17. International Shipping

Although the United States is our primary market, ORVENALI offers shipping to eligible international destinations.

Eligible destinations may include:

Canada
United Kingdom
European destinations
Australia
New Zealand
Other supported international destinations

International shipping availability is determined by the destination and shipping options available during checkout.

If an applicable shipping method is not available for your destination during checkout, we may not currently be able to ship that particular order to the destination.

18. International Delivery Estimates

After our standard 1–2 business day order processing period, estimated international carrier transit times are generally:

Destination	Estimated Carrier Transit
Canada	7–15 business days
United Kingdom	5–10 business days
Eligible European destinations	5–10 business days
Australia	7–15 business days
New Zealand	7–15 business days
Other eligible international destinations	10–20 business days

These timeframes are estimates and not guaranteed delivery dates.

19. International Shipping Cost

International shipping charges are calculated at checkout.

The applicable shipping charge may depend on factors such as:

Destination
Product
Package dimensions
Package weight
Number of packages
Available shipping service

Customers can review the applicable shipping charge before completing payment.

20. International Duties and Import Taxes

Under ORVENALI's current international shipping program, ORVENALI is responsible for applicable import duties and import taxes for eligible international orders.

Customers should not normally be required to pay an additional eligible import duty or import tax that ORVENALI has agreed to cover under this policy.

If you unexpectedly receive a request for an import duty or import tax relating to an eligible ORVENALI shipment, please contact us at: support@orvenali.com

before making payment where reasonably possible.

Please provide your order number and any available documentation concerning the charge so we can review it.

21. Customs Processing

International shipments may be subject to customs review.

Customs-processing times are controlled by the applicable authorities and may occasionally extend the estimated delivery timeframe.

ORVENALI cannot guarantee the amount of time an individual shipment will remain in customs processing.

Customers are responsible for providing accurate information reasonably required to complete delivery and customs processing.

22. International Delivery Restrictions

Some products may not be eligible for delivery to every international destination because of:

Carrier restrictions
Product dimensions
Product weight
Import restrictions
Local regulations
Service availability

The availability of a shipping method during checkout determines whether an applicable order can currently be shipped to the selected destination.

23. Delivery Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please verify:

Recipient name
Street address
Apartment or unit number, where applicable
City
State, province, or region
Postal code
Country
Contact information

before submitting an order.

24. Address Changes

If you need to request a shipping-address change, contact us as soon as possible:

support@orvenali.com

If the order has not entered fulfillment or shipped, we will make reasonable efforts to assist.

Once an order has been transferred to the carrier, an address change may no longer be possible.

For security and fraud-prevention reasons, some address changes may require additional verification.

25. Delivery Delays

Delivery may occasionally be affected by circumstances outside our reasonable control.

Examples include:

Severe weather
Carrier disruptions
Customs processing
Transportation interruptions
Peak shipping periods
Natural disasters
Local delivery restrictions
Incorrect or incomplete address information

If a shipment experiences an unusual delay, please contact us and we will review the available tracking information.

26. Lost Packages

If tracking information indicates that a package may have been lost in transit, contact:

support@orvenali.com

Please provide:

Order number
Customer name
Tracking number, if available

We will review the available shipment information and, where appropriate, work with the carrier to investigate.

After the circumstances are verified, we will provide an appropriate resolution.

27. Tracking Shows Delivered but Package Is Missing

If tracking shows Delivered but you cannot locate the package, we recommend first checking:

Around the delivery location
With household members
With neighbors where appropriate
With building reception or property management
Any available carrier delivery information

If the package still cannot be located, contact us.

We will review the available delivery information and assist with the appropriate next steps.

28. Damaged During Shipping

If a product arrives damaged during shipping, please keep the:

Product
Original packaging
Shipping carton
Applicable labels

and contact us as soon as reasonably possible.

Email: support@orvenali.com

Please provide your order number and clear photographs of the damage and packaging where available.

Eligible shipping-damage claims are handled according to our Return & Refund Policy and are not subject to the $6.99 restocking fee.

29. Missing Package or Components

Because some furniture products may ship in multiple cartons, please check all available tracking numbers before reporting a missing package.

If all expected packages have been delivered but a required product component is missing, contact us.

After verification, we may provide an appropriate resolution such as sending an eligible missing component at no additional charge.

30. Order Cancellation

Eligible orders may be cancelled before shipment where cancellation is still operationally possible.

Contact: support@orvenali.com

as soon as possible.

Once an order has shipped, it can no longer be cancelled through our standard cancellation process.

After delivery, eligible products may be returned according to our Return & Refund Policy.

31. Returns Are Separate From Shipping

Shipping an order to a customer and returning an order are separate processes.

Please do not send returns to our fulfillment location unless specifically instructed.

Approved returns are handled through our designated return process.

Our designated return location is:

ORVENALI Returns
76 Chestnut Ave, Suite 103
Camdenton, MO 65020
United States

Customers must contact us before sending a return.

Complete terms are available in our Return & Refund Policy.

32. Delivery Estimates Are Not Guarantees

All delivery timeframes described in this policy are estimates unless an applicable service is expressly identified as guaranteed.

We make reasonable efforts to process and ship orders within the stated timeframes, but carrier transit and customs processing may be affected by circumstances outside our direct control.