Shipping policy
This Shipping Policy explains the shipping locations, charges, processing time, delivery time, and fulfillment information for orders placed through ORVENALI.
Shipping Locations
ORVENALI ships to physical addresses within the 48 contiguous United States.
We do not ship to:
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Alaska
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Hawaii
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U.S. territories
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P.O. Boxes
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APO addresses
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FPO addresses
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DPO addresses
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International destinations
Shipping Charges
| Order Subtotal | Shipping Charge |
|---|---|
| Under $50 USD | $6.99 |
| $50 USD or more | Free |
The order subtotal is calculated after discounts and before taxes. The shipping charge is displayed at checkout before payment.
Order Processing
Orders are processed within 1–2 business days.
Business days are Monday through Friday, excluding U.S. federal holidays.
The order cutoff time is 6:00 PM Eastern Time (ET). Orders placed after 6:00 PM ET begin processing on the next business day.
Delivery Time
Orders are delivered by FedEx.
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Processing time: 1–2 business days
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Transit time: 3–5 business days
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Total delivery time: 4–7 business days
Fulfillment Location
Orders are processed and shipped from:
Name: Square1 Distribution & Logistics
Address:
3610 E Kearney St Unit 1
Springfield, MO 65803
United States
Please do not send a return without following the instructions in the Return & Refund Policy.
Tracking
A shipping confirmation containing the FedEx tracking number is sent to the email address used during checkout after the order ships.
Please use the tracking number to review the delivery status.
Address Changes and Order Cancellations
Please contact customer service before the order ships to request an address change or cancellation.
After the order ships, customer service will contact FedEx to request an interception. When FedEx cannot intercept the shipment, please receive the package and complete a free return under the Return & Refund Policy.
Contact Information
Legal Business Name: MOON BOAT LLC
Brand: ORVENALI
Business Address: 182 Gold Finch Cir, Camdenton, MO 65020-2902, United States
Email: support@orvenali.com
Phone: +1 (682) 205-5548
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time(CT)
Response Time: Within 1 business day