Privacy policy

This Privacy Policy explains how MOON BOAT LLC, operating ORVENALI, collects, uses, discloses, stores, and protects personal information when customers visit our website, place an order, or contact customer service.

Personal Information We Collect

Contact Information

We collect:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

Order Information

We collect:

  • Products ordered

  • Order number

  • Order amount

  • Shipping method

  • Tracking information

  • Return, refund, and exchange information

Payment Information

Payment information is processed through Shopify’s encrypted checkout and the selected payment provider.

ORVENALI receives the payment method, transaction status, and limited payment details required to identify and support an order.

We do not receive or store complete card numbers or card security codes.

Website and Device Information

We collect:

  • IP address

  • Browser type

  • Device type

  • Pages viewed

  • Product searches

  • Cart activity

  • Checkout activity

  • Cookie identifiers

  • Privacy preferences

Customer Service Information

We collect messages, order details, photographs, and information submitted through email, telephone, the contact form, or the store’s messaging service.

How We Collect Information

We collect information:

  • Directly from customers

  • Through Shopify checkout and customer accounts

  • Through cookies and similar technologies

  • Through Shopify Network Intelligence

  • Through connected product-feed, analytics, measurement, and advertising services

  • From payment, fulfillment, shipping, and messaging service providers

How We Use Information

We use personal information to:

  • Process payments and orders

  • Fulfill and deliver purchases

  • Send order confirmations and tracking information

  • Provide customer service

  • Process returns, refunds, and exchanges

  • Detect fraud and protect the store

  • Maintain website and checkout functions

  • Manage product feeds

  • Measure website and store activity

  • Provide advertising and personalization after the required privacy choice

  • Meet accounting, tax, regulatory, and legal obligations

Shopify and Shopify Network Intelligence

Our online store is hosted by Shopify.

Shopify processes customer information to provide the storefront, shopping cart, checkout, payment, customer account, security, and order-management functions.

Shopify Network Intelligence is enabled. Shopify securely combines store data with data from other Shopify merchants to provide store performance, personalization, fraud prevention, analytics, and advertising services.

Shopify processes personal information under the Shopify Consumer Privacy Policy.

Service Providers

We disclose information required to operate the store to:

  • Shopify for ecommerce, checkout, security, customer accounts, Shop, and Network Intelligence

  • Payment providers for payment authorization, transaction processing, and refunds

  • Google for product-feed synchronization, analytics, measurement, and advertising services

  • Messaging for customer communications

  • FedEx for delivery, tracking, returns, and exchanges

  • Square1 Distribution & Logistics for order fulfillment and return processing

  • Government authorities in response to valid legal requirements

Each service provider receives the information required to perform its assigned service.

Data Sharing and Targeted Advertising

We do not sell personal information for money.

Under applicable U.S. privacy laws, the disclosure of website activity through Shopify Network Intelligence or advertising technology is classified as data sharing or targeted advertising.

Customers with applicable privacy rights can select Your Privacy Choices in the store to opt out.

Shopify processes Global Privacy Control signals in the regions configured through the store’s privacy settings.

A verified deletion request also removes the customer’s information from Shopify Network Intelligence.

Cookies

Our store uses cookies and similar technologies for:

  • Storefront operation

  • Shopping cart functions

  • Checkout

  • Security

  • Privacy preferences

  • Store measurement

  • Advertising functions

Cookie categories and available controls are explained in the Cookie Policy.

Marketing Communications

We use contact information for marketing after the customer selects the marketing option.

Customers can stop marketing emails by selecting the unsubscribe link included in each marketing email.

Order confirmations, shipping notices, return updates, refund notices, security messages, and customer-service responses are transactional communications.

Data Retention

We retain order, payment, shipping, return, refund, customer-service, tax, and accounting records for the periods required to operate the store and meet legal obligations.

After the applicable retention period ends, the information is deleted or anonymized.

Privacy Rights

Applicable U.S. privacy laws provide customers with rights to:

  • Request access to personal information

  • Request correction of inaccurate information

  • Request deletion of personal information

  • Request a portable copy of personal information

  • Opt out of data sharing or targeted advertising

  • Appeal a denied privacy request

Please submit a privacy request by email and include the information required to identify the customer record.

We verify the requester’s identity before completing the request. Verification information is used only to process the privacy request.

Children’s Privacy

Our store is not directed to children under 13.

We do not knowingly collect personal information directly from children under 13.

A parent or legal guardian can contact us to request deletion of information submitted by a child.

Data Security

We use Shopify’s security features, encrypted checkout, access controls, and service-provider protections to safeguard personal information.

Please do not send complete card numbers, card security codes, passwords, or other sensitive credentials by email, telephone, messaging, or contact form.

Policy Changes

Changes to this Privacy Policy are published on this page.

Contact Information

For privacy questions or requests, please contact:

Legal Business Name: MOON BOAT LLC
Brand: ORVENALI
Business Address: 182 Gold Finch Cir, Camdenton, MO 65020-2902, United States
Email: support@orvenali.com
Phone: +1 (682) 205-5548
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time(CT)
Response Time: Within 1 business day