Privacy policy

Last Updated: August 18, 2026

This Privacy Policy describes how MOON BOAT LLC, operating under the brand ORVENALI (“ORVENALI,” “we,” “us,” or “our”), collects, uses, discloses, and otherwise processes personal information when you visit Orvenali.com, make a purchase, contact us, or otherwise interact with our online store.

Our store is powered by Shopify.

Privacy at a Glance

Business: MOON BOAT LLC, operating as ORVENALI

Website: Orvenali.com

Information We May Collect: Contact details, order and transaction information, shipping information, customer-service communications, and device/website usage information.

Why We Use It: To process orders, arrange delivery, provide customer support, handle returns and refunds, maintain security, operate our website, analyze performance, and support advertising or measurement where applicable.

Payments: Payment information is processed through the secure checkout and payment services available through Shopify and applicable payment providers.

Customer Contact Information: We do not sell customer email addresses or similar contact information to unrelated third parties for money.

Privacy Requests: support@orvenali.com

Business Address: 182 Gold Finch Cir, Camdenton, MO 65020-2902, United States

1. Who We Are

ORVENALI is an online retail brand operated by:

MOON BOAT LLC

Business Address:
182 Gold Finch Cir
Camdenton, MO 65020-2902
United States

Email: support@orvenali.com

This Privacy Policy applies to personal information processed in connection with ORVENALI.com and our related online retail operations.

2. Personal Information We May Collect

The information we collect depends on how you interact with ORVENALI.

We may collect the following categories of information.

Contact Information

This may include:

Name
Email address
Billing address
Shipping address
Telephone number if provided during checkout or required for delivery

Order and Transaction Information

This may include:

Products ordered
Product variants
Order number
Order value
Shipping method
Order status
Transaction status
Returns
Refunds
Customer-service history

Payment-Related Information

When you make a purchase, payment-related information is processed through Shopify checkout and the applicable payment provider.

Depending on the payment method selected, the applicable provider may process information necessary to authorize and complete the transaction.

ORVENALI does not ask customers to send complete payment-card numbers, security codes, or account passwords through ordinary email or our general contact form.

Shipping and Delivery Information

We may process information necessary to fulfill and deliver an order, such as:

Recipient name
Delivery address
Contact details
Shipping service
Tracking information
Customs-related information for eligible international shipments

Customer Support Information

When you contact us, we may collect information you choose to provide, including:

Order number
Contact information
Questions or requests
Return information
Product information
Photographs relating to damaged, defective, incorrect, or incomplete products

Device and Website Information

When you use ORVENALI.com, certain technical information may be collected automatically, including, depending on the technology involved:

IP address
Browser type
Device type
Operating system
Pages viewed
Referring source
Website interactions
Approximate location derived from technical information
Cookie or similar technology information

3. How We Collect Personal Information

We may collect personal information:

Directly From You

For example, when you:

Place an order
Complete checkout
Submit a contact form
Request a return
Contact customer support
Submit other information to us

Automatically

Certain information may be collected automatically through cookies and similar technologies when you visit or interact with our website.

From Service Providers

We may receive information from providers involved in operating our store, including ecommerce, payment, shipping, security, analytics, and other technology providers.

4. How We Use Personal Information

We may use personal information for the following purposes.

Processing and Fulfilling Orders

We use applicable information to:

Process purchases
Confirm orders
Prepare products for shipment
Arrange delivery
Provide tracking information
Process returns
Process refunds

Customer Support

We may use information to:

Respond to customer questions
Locate orders
Review delivery problems
Handle return requests
Investigate damaged or defective product claims
Resolve incorrect or incomplete orders

Operating Our Website

Information may be used to:

Maintain website functionality
Operate shopping carts
Support checkout
Maintain customer sessions
Remember applicable preferences
Diagnose technical problems
Improve website performance

Security and Fraud Prevention

Information may be processed where reasonably necessary to:

Detect suspicious activity
Prevent fraud
Protect transactions
Protect customer accounts
Maintain website security
Protect our business and customers

Analytics and Store Improvement

We may analyze website and transaction activity to better understand:

Website performance
Product interest
Customer journeys
Traffic sources
Store functionality
Conversion activity

This helps us improve our store and customer experience.

Advertising and Measurement

Where applicable and permitted, information may be used to:

Measure advertising effectiveness
Understand advertising traffic
Measure conversions
Evaluate campaign performance
Support relevant advertising functionality

Where consent or an opt-out mechanism is required by applicable law, applicable technologies will be handled according to those requirements.

5. Shopify

ORVENALI.com is powered by Shopify.

Shopify provides ecommerce technology supporting functions such as:

Storefront operation
Shopping carts
Checkout
Order management
Customer accounts where enabled
Payments and payment integrations
Security
Privacy functionality

As part of providing these services, Shopify may process personal information relating to visitors and customers.

Shopify's own handling of personal information is governed by its applicable privacy documentation and legal obligations.

6. Payments

Payment methods available for a transaction are displayed during checkout.

Payments are processed using Shopify's checkout infrastructure and applicable payment providers.

Depending on the selected payment method, payment providers may process information necessary to:

Authorize payment
Complete transactions
Prevent fraud
Process refunds
Meet legal or regulatory obligations

For security reasons, please do not send us complete payment-card information or payment-account passwords by email.

7. Shipping and Fulfillment

We may disclose information necessary to fulfill and deliver an order to providers involved in:

Fulfillment
Warehousing
Shipping
Logistics
Tracking
Customs processing
Delivery

For applicable shipments, this may include FedEx.

Information disclosed for these purposes may include the customer's:

Name
Delivery address
Contact information
Shipment details
Other information reasonably necessary for delivery

8. International Orders

ORVENALI's primary market is the United States, and we also offer shipping to eligible international destinations.

For international orders, information may need to be processed or disclosed to:

Shipping carriers
Logistics providers
Customs authorities
Customs-processing providers
Other parties involved in international delivery

This information may be necessary for customs clearance and delivery.

9. Analytics

We may use analytics technologies to understand how visitors interact with ORVENALI.com.

Depending on the services currently enabled, analytics may process information about:

Website visits
Pages viewed
Product interactions
Device or browser information
Traffic sources
Purchases or conversion events

We may use Shopify Analytics and other analytics services actually enabled for our store.

Where required, optional analytics technologies will be subject to applicable privacy or consent choices.

10. Advertising Technologies

ORVENALI may use advertising and measurement technologies where enabled.

These technologies may help us understand matters such as:

How visitors reach our website
Whether an advertisement resulted in a website visit
Whether advertising contributed to a purchase
Campaign performance

The specific technologies active on ORVENALI.com may change as our store configuration changes.

We do not intend this policy to imply that every advertising platform or technology is active at all times.

11. Cookies and Similar Technologies

ORVENALI.com uses cookies and similar technologies.

Some technologies are necessary for functions such as:

Shopping carts
Checkout
Website security
Customer sessions
Privacy preferences
Localization

Other technologies may support:

Analytics
Website performance
Advertising measurement
Customer preferences

For more information, please review our Cookie Policy.

Where required by applicable law, non-essential cookies or similar technologies will be handled according to applicable consent or privacy choices.

12. When We May Disclose Personal Information

We may disclose personal information where reasonably necessary to operate our business or provide requested services.

Recipients may include:

Shopify
Payment providers
Shipping carriers
Fulfillment providers
Analytics providers
Advertising and measurement providers
Security and fraud-prevention providers
Website and technology service providers
Professional advisers
Government, regulatory, or legal authorities where required

We do not disclose more information than reasonably necessary for the applicable purpose.

13. We Do Not Sell Customer Contact Information for Money

ORVENALI does not sell customer email addresses, shipping addresses, or similar customer contact information to unrelated third parties for money.

We also do not provide customer contact information to unrelated businesses simply so they can independently market their products or services to ORVENALI customers.

However, certain privacy laws use broader definitions of terms such as “sale,” “sharing,” or “targeted advertising.”

Where those definitions apply to our activities, eligible consumers may have additional privacy choices or opt-out rights.

14. Marketing Communications

If ORVENALI offers promotional email or other direct-marketing communications in the future, we will handle them according to applicable requirements.

Where required, customers will be provided with an appropriate method to unsubscribe or withdraw consent.

Transactional communications relating to:

Orders
Shipping
Returns
Refunds
Security
Customer-service requests

are different from promotional marketing communications and may still be sent when necessary to provide requested services.

15. Data Security

We use reasonable administrative, technical, and organizational safeguards appropriate to the information we process.

Our store operates using Shopify's ecommerce infrastructure, and payment information is handled through the applicable secure checkout and payment-processing environment.

However, no internet transmission, electronic storage system, or security method can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their account credentials and devices.

16. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected.

Depending on the information, this may include retaining records to:

Process and document transactions
Provide customer service
Handle returns and refunds
Maintain accounting and tax records
Prevent fraud
Resolve disputes
Enforce agreements
Comply with legal obligations

Retention periods may vary depending on the type of information and applicable legal requirements.

When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.

17. Your Privacy Rights

Depending on where you live and the laws applicable to ORVENALI's processing of your information, you may have certain privacy rights.

These may include the right to request:

Access to certain personal information
Correction of inaccurate personal information
Deletion of certain personal information
A portable copy of certain information
Information regarding certain processing or disclosures
Withdrawal of consent where processing depends on consent
Opt-out from certain targeted advertising, sale, or sharing practices where legally applicable

These rights are subject to applicable legal requirements and exceptions.

18. U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on the applicable law and whether it applies to our activities, eligible consumers may have rights to:

Know or access personal information
Correct inaccurate information
Request deletion
Obtain certain information in a portable format
Opt out of certain targeted advertising
Opt out of certain sale or sharing practices as legally defined

ORVENALI will process eligible requests according to applicable legal requirements.

19. California Privacy

California residents may have specific rights under applicable California privacy laws depending on whether those laws and particular provisions apply to ORVENALI's processing activities.

Eligible California consumers may be entitled to make certain requests regarding personal information, including access, correction, deletion, or applicable opt-out requests.

We will not unlawfully discriminate against a customer solely because the customer exercises an applicable privacy right.

20. European Economic Area and United Kingdom

Customers and visitors in the European Economic Area or United Kingdom may have additional rights where applicable data-protection law applies.

Depending on the circumstances, these may include rights concerning:

Access
Correction
Deletion
Restriction
Objection
Data portability
Withdrawal of consent

The applicable legal basis for processing may depend on the activity.

For example, information may be processed where necessary to fulfill a purchase, comply with legal obligations, pursue applicable legitimate interests, or based on consent where required.

21. International Data Transfers

Because MOON BOAT LLC operates from the United States and uses service providers that may operate internationally, personal information may be processed outside the country where it was originally collected.

Where applicable law requires safeguards for international transfers, appropriate mechanisms may be used by us or our applicable service providers.

22. Privacy and Cookie Choices

Depending on your location and the functionality available through our website, you may be able to manage certain privacy or cookie preferences.

You may also control certain cookies through your browser.

Blocking strictly necessary cookies may affect important ecommerce functionality such as:

Shopping carts
Checkout
Secure sessions
Privacy preference storage

Please review our Cookie Policy for additional information.

23. Global Privacy Control and Similar Signals

Certain browsers may transmit legally recognized privacy preference signals, such as Global Privacy Control or comparable mechanisms.

Where applicable law requires us to recognize a valid privacy signal and our website technology supports the applicable functionality, we will handle it in accordance with applicable requirements.

24. Children's Privacy

ORVENALI is a general-audience furniture and home-living store.

Our website and products are not directed toward children for the purpose of collecting their personal information.

If we become aware that personal information has been collected in circumstances where applicable law requires deletion or other action, we will take appropriate steps.

25. Customer-Submitted Photographs

Customers may voluntarily provide photographs when contacting us regarding:

Damaged products
Defects
Missing components
Incorrect products
Other customer-service matters

Such photographs are used for legitimate customer-service and claim-resolution purposes.

We do not intend to use identifiable customer photographs in public advertising or promotional materials without appropriate authorization.

Please avoid including unnecessary personal or sensitive information in photographs submitted to customer service.

26. Third-Party Links

ORVENALI.com may contain links to third-party websites or services.

Once you leave our website, the privacy practices of the third-party destination may apply.

We encourage users to review the applicable privacy information provided by those services.

27. Privacy Requests

To submit an eligible privacy request, contact: support@orvenali.com

Suggested subject line:

Privacy Request

Please provide sufficient information for us to understand the request.

Where necessary or legally required, we may take reasonable steps to verify the identity or authority of the person submitting the request.

Do not send passwords, complete payment-card numbers, or unnecessary sensitive information.

28. Authorized Agents

Where applicable law permits a privacy request to be submitted through an authorized agent, we may request reasonable information necessary to verify the agent's authority and the applicable consumer request.