Refund policy

ORVENALI accepts returns of defective and non-defective products under the terms below.

30-Day Return Period

Products need to be returned within 30 calendar days after delivery.

Please contact customer service and give the return package to FedEx within the 30-day return period.

Accepted Product Condition

We accept products in the following conditions:

  • New

  • Opened

  • Lightly used

  • Defective

  • Non-defective

Free Returns

ORVENALI pays the return shipping cost for approved returns.

A prepaid FedEx return label is included inside the package. Please use this label when returning the product.

When the prepaid return label is missing or damaged, please contact customer service for a replacement label.

Return Process

  1. Contact customer service with your order number and reason for return.

  2. Receive return approval and instructions.

  3. Pack the product for return.

  4. Attach the prepaid FedEx return label included in the package.

  5. Give the package to FedEx within 30 calendar days after delivery.

Return Address

Approved returns are sent to:

Name: Square1 Distribution & Logistics
Address:
3610 E Kearney St Unit 1
Springfield, MO 65803
United States

Please use the prepaid return label so the return can be connected to your order.

Damaged, Defective, Incorrect, or Incomplete Products

Please contact customer service when a product arrives damaged, defective, incorrect, or incomplete.

Please provide:

  • Order number

  • Description of the issue

  • Clear photographs of the product

  • Photographs of the packaging

  • Product or package label

ORVENALI pays all approved return, replacement, and redelivery costs.

Restocking Fee

We do not charge a restocking fee.

Refund Amount

Approved refunds include:

  • The product purchase price

  • The original $6.99 shipping charge when it was paid

  • Applicable taxes charged on the refunded amount

Orders that received free shipping do not have an original shipping charge to refund.

Refund Method and Time

Refunds are issued to the original payment method.

After the returned product is received, checked, and approved, the customer receives the refund within 7 calendar days.

Exchanges

Customers can exchange a returned product for any product currently available and in stock.

ORVENALI pays the approved return shipping and replacement shipping costs.

When the replacement product has a higher price, the customer pays the price difference before shipment.

When the replacement product has a lower price, the price difference is refunded to the original payment method within 7 calendar days after approval.

Contact Information

Legal Business Name: MOON BOAT LLC
Brand: ORVENALI
Business Address: 182 Gold Finch Cir, Camdenton, MO 65020-2902, United States
Email: support@orvenali.com
Phone: +1 (682) 205-5548
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time(CT)
Response Time: Within 1 business day