Refund policy

Last Updated: August 18, 2026

At ORVENALI, we want customers to understand our return and refund terms before making a purchase.

This Return & Refund Policy applies to eligible purchases made through Orvenali.com, operated by MOON BOAT LLC.

Return Policy at a Glance

Return Window: 45 days from delivery

Return Shipping: ORVENALI pays the authorized return shipping cost for approved returns

Restocking Fee: $6.99 for eligible standard returns made for non-defect reasons

Restocking Fee for Damaged, Defective or Incorrect Items: $0

Refund Method: Original payment method

Refund Processing: Within 1 business day after the returned product is received, inspected, and approved

Direct Exchanges: Not offered

Final Sale Items: We currently do not maintain a general Final Sale category

Return Authorization Required: Yes. Please contact us before sending a return.

1. 45-Day Return Window

We accept eligible return requests within 45 days from the date the product is delivered.

The delivery date shown by the applicable carrier's tracking information may be used to determine the beginning of the return period.

Return requests submitted after the 45-day return period may not qualify for a standard return, except where otherwise required by applicable law.

2. Standard Return Eligibility

For a standard return based on reasons such as changing your mind, ordering the wrong size, or deciding that the product is no longer suitable, the product must generally:

Be within the 45-day return period
Be unused or substantially unused
Be in its original condition
Be free from customer-caused damage
Include applicable parts, hardware, accessories, and components
Be returned in the original packaging where reasonably possible
Not have been materially modified or altered

We understand that some furniture may need to be opened or reasonably inspected after delivery.

Opening packaging solely to inspect a product does not automatically make the product ineligible for return.

3. Furniture Returns

Before purchasing furniture, customers should review the dimensions and product specifications shown on the product page.

We recommend measuring:

The intended placement area
Doorways
Hallways
Stairways
Elevators
Other relevant access points

Furniture returned because it does not fit the customer's intended space may be treated as a standard non-defect return if it otherwise meets our return requirements.

Approved standard returns are subject to the terms described below.

4. Return Shipping

For returns approved under this policy, ORVENALI pays the authorized return shipping cost.

After your return request is approved, we will provide the applicable return instructions and, where appropriate, an authorized return shipping label or other approved return method.

Customers should use the return method provided or approved by ORVENALI.

We cannot guarantee reimbursement for shipping arrangements independently purchased by the customer without our prior authorization.

5. Restocking Fee

A $6.99 restocking fee applies to eligible standard returns made for non-defect reasons.

Examples may include:

Change of mind
Product no longer wanted
Ordering the wrong size or color
Product does not fit the intended space
Preference for another product

Where applicable, the $6.99 restocking fee will be deducted from the approved refund amount.

6. When the Restocking Fee Does Not Apply

The $6.99 restocking fee does not apply to approved claims involving:

A verified product defect
Shipping damage
An incorrect product sent by ORVENALI
A verified missing product
Missing required components or hardware
Another verified fulfillment error attributable to ORVENALI

Eligible claims in these categories will not be charged a restocking fee.

7. Damaged Products

If your order arrives damaged, please contact us as soon as reasonably possible at:

support@orvenali.com

Please provide:

Your order number
A description of the damage
Clear photographs of the damaged area
Photographs of the shipping packaging where available

Please keep the product and packaging while we review your claim.

After verification, we will provide an appropriate resolution under this policy and applicable law.

8. Defective Products

If you believe a product has a manufacturing or functional defect, contact us at:

support@orvenali.com

Please include your order number and a description of the issue.

Photographs or other reasonable information may be requested when helpful for verifying the issue.

A product that has been assembled does not automatically lose eligibility for a legitimate defect claim.

9. Incorrect Items

If you receive a product different from the item you ordered, please contact us.

Where reasonably possible, include:

Order number
Photograph of the product received
Product label or packaging information

Once the issue is verified, we will provide appropriate instructions.

Verified incorrect-item claims are not subject to return shipping charges or the $6.99 restocking fee.

10. Missing Products, Parts or Hardware

If your shipment is missing a product, component, accessory, or required hardware, please contact customer service.

After verification, depending on the circumstances, we may provide an appropriate resolution such as:

Sending the missing component at no additional charge
Providing another appropriate remedy
Issuing an applicable refund where appropriate

11. Returns We Cannot Accept

Standard non-defect returns may not be accepted when:

More than 45 days have passed since delivery
The product has been substantially used
The product has been materially altered or modified
The product has been damaged through misuse
The product has been damaged through improper handling or assembly
Required components are missing because of customer handling
The product is returned in a condition materially different from the condition in which it was delivered, other than reasonable inspection
The return was sent without following applicable return instructions and cannot reasonably be processed

These limitations do not eliminate rights or remedies that cannot legally be excluded under applicable consumer-protection law.

12. Assembly and Returns

Some ORVENALI products require assembly.

Customers should inspect components and follow the supplied assembly instructions.

If you discover a suspected defect or damaged component during assembly, please stop assembly where reasonably possible and contact us.

Normal assembly does not automatically eliminate a valid claim involving a verified defect, shipping damage, incorrect product, or missing component.

Products damaged because of improper assembly or customer modification may not qualify for a standard return.

13. How to Start a Return

To request a return, email: support@orvenali.com

Please include:

Subject: Return Request – Order #[Your Order Number]

And provide:

Your name
Order number
Product you wish to return
Reason for the return
Relevant photographs if the product is damaged, defective, incorrect, or incomplete

We aim to respond to customer inquiries within 1 business day during our regular customer-service hours.

14. Return Authorization

Please do not send a return before contacting us.

Once your return is reviewed and approved, we will provide the applicable return instructions.

Sending an item to our business address, fulfillment location, or another address without authorization may delay processing.

15. Return Address

Our designated return location is:

ORVENALI Returns
76 Chestnut Ave, Suite 103
Camdenton, MO 65020
United States

Important: Please contact us before sending a return. The appropriate return method or instructions must be confirmed by our customer-service team.

Our business address and fulfillment location should not automatically be used for returns.

16. Return Inspection

After an eligible returned product arrives, we will review it to confirm:

The correct product was returned
Applicable components are present
The return corresponds with the approved request
The condition is consistent with the return reason

If additional information is reasonably necessary, we may contact you using the information associated with your order.

17. Refunds

Once an eligible return has been received, inspected, and approved, ORVENALI processes the applicable refund within 1 business day.

Approved refunds are issued to the original payment method.

Where a $6.99 restocking fee applies, it will be deducted from the applicable refund.

18. When Will the Refund Appear?

ORVENALI's refund processing time and your financial institution's posting time are separate.

After we process an approved refund, your:

Bank
Card issuer
Payment provider

may require additional time to post the refund to your account.

That additional processing time is controlled by the applicable financial institution or payment provider.

19. Original Shipping Charges

Where an original outbound shipping charge was paid, whether that charge is refundable depends on the reason for the return.

For an eligible standard non-defect return, the original outbound shipping charge is generally not refundable.

For a verified issue attributable to ORVENALI, such as an incorrect item, eligible defect, or eligible shipping-damage claim, applicable charges will be handled as required under this policy and applicable law.

20. Exchanges

ORVENALI currently does not offer direct exchanges.

If you would like a different:

Product
Size
Color
Model

you may return an eligible original product according to this policy and place a separate new order.

This helps prevent inventory and pricing differences from delaying the return process.

21. Final Sale

ORVENALI currently does not maintain a general Final Sale category.

If a future product has a special return condition, that condition must be clearly disclosed before purchase and will apply only where permitted by applicable law.

22. Order Cancellation

Orders may be cancelled before shipment where cancellation is still operationally possible.

To request cancellation, contact: support@orvenali.com

as soon as possible.

Once an order has shipped, it can no longer be cancelled through our standard cancellation process.

After delivery, eligible products may be returned according to this policy.

23. Lost Return Shipments

Customers should use the authorized return method provided or approved by ORVENALI.

If a return shipment appears to be lost while using an authorized ORVENALI return method, please contact us so we can review the available carrier information.

24. International Returns

Eligible international orders remain subject to the applicable 45-day return period.

International customers should contact us before returning any product.

Do not independently send an international return to the United States without receiving instructions, as doing so may result in unnecessary shipping, customs, or processing issues.

For an approved return, ORVENALI will provide applicable instructions consistent with this policy.

25. Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude or restrict rights that cannot legally be waived under applicable consumer-protection law.

Customers in certain jurisdictions may have additional statutory rights.

Where mandatory law provides greater rights than a provision of this policy, the applicable mandatory requirement will apply.